Extended Telephone Support services are available after business hours, on weekends and holidays. Customer will be provided with the special emergency phone number and an account number which needs to be given to the technical support specialist who answers the call. We offer 10 incident pack Extended Telephone Support service as well as per incident pricing.
Please contact our pre-sales support department at (800) 213-2667 to discuss pricing.
On-Site support services are NOT included in warranty and require a Service Agreement. We offer a variety of hardware services, designed to provide optimum equipment performance while minimizing cost. Our standard service program includes next business day Parts Replacement and a Standard Telephone Support, should assistance be required to make a repair. All on-site pricing based on 50 mile radius of a service center and includes travel time portal to portal. Some services exclude Federal Government holidays.
Please call us at (800) 213-2667 for a custom quote that addresses your service needs.
Advanced Disk Drive Replacement is one of AC&NC's service programs available to facilitate prompt replacement of a failed disk drive. The end user that has Advanced Disk Drive Replacement coverage may call AC&NC and request a drive swap-out. AC&NC will provide the end user with a replacement unit via UPS or FedEx. Requests received after 3PM EST, will be handled the next business day. After the new disk arrives at the end user site and is replaced in the RAID array, the defective drive is then sent back to AC&NC within 15 days.
Advanced Disk Drive Replacement service is NOT included in the warranty and requires a service agreement. Please call your sales representative at 1-800-213-2667 for a quote.
Optional Extended Warranty Plan is available for all the products we sell. Reduce your direct costs by extending the standard warranty for an additional one or two years. The Extended Warranty Plan eliminates all of the irritations associated with restoring your equipment to peak condition. Make one toll-free phone call to our technical support center, and we will provide fast, efficient service. The Extended Warranty Plan will cover the cost of all covered repairs, and if we cannot repair it, we'll replace it!
Guaranteed product performance throughout the term of the service plan
Complete protection against unexpected and costly service bills
Unlimited service calls
Complete parts and labor coverage
The Extended Warranty Plan must be purchased at the same time as the equipment it covers.
Download Extended Warranty Terms (Adobe PDF)
AC&NC has the experience, skill and products to provide solutions to your real-world storage issues. We can help apply industry-specific solutions and broader concerns like business continuance and disaster recovery. We start by taking a snapshot of your storage environment to assess your needs and risks. Then we combine hardware, software and services into a unified solution to meet your business requirements.
Today's solutions for specific storage issues, including video and audio broadcasting, video surveillance and DVRs, healthcare, education and government.
AC&NC can help you evaluate your data center and design strategies to optimize your storage solution. Our experts will help design a new Storage Area Network or re-design an existing one to meet specific business needs.
When your database performance is lagging and queries seem to take forever - give our database gurus a chance to look at the cause and analyze it. Oftentimes, we can offer a solution which will increase database performance by a factor of 10 or better.
AC&NC can perform a comprehensive assessment of your current data recovery strategy and help you develop a customized DR plan.
Our Data Archiving Services can help you manage your online - near-line - offline data cycle over a pre-determined time span. AC&NC consulting services bring additional expertise to your IT organization to help you solve today's storage problems and plan for the future.